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Yes. Our props are used all over the world and we regularly hire to international clients. Our normal procedures apply but we may ask for a few more details from you (a valid VAT number for example, if applicable). We do not deliver or arrange shipping to other countries; this is the responsibility of the client.
Yes. Members of the public who are not part of an organisation can hire goods but will be required to complete some additional forms giving us full contact and payment details. We will also require photographic ID and proof of address before we can release the goods.
No. Alterations or adjustments of any kind are not permitted without our written consent. If you wish to make changes, please contact us and we will confirm if this is allowed or not. If any changes are made without our consent, you will be charged for the cost to restore the item to its original state.
If something has been lost or stolen whilst in your care, you will be charged for the cost of replacing the item. The replacement values of all items are listed on our advice notes. We would appreciate it if you contacted us as soon as you become aware of the loss and should the item(s) be found at a later date, please return them and we will refund you the costs.
Please contact us as quickly as possible with details of any accidents or breakages when they happen. Once the item has been returned to us, we will assess the damage and contact you regarding the cost. You will be charged for the repair of the item and for any depreciation in value if necessary. If the item cannot be repaired, you will be charged for its replacement. We ask that you keep hold of and return all the parts/pieces from the item as this can improve our ability to repair the piece and therefore reduce the costs incurred.
That’s fine, you can keep goods for longer if you need to but we would appreciate it if you contacted us to let us know. You will be charged for the additional time that you have the goods, this is known as an Extension or Extended Hire.
Yes, it is your responsibility to insure all of the goods that you hire from the time they leave our premises to the time they are returned. This includes whilst they are in transit.
The amount that you need to insure the goods for is the full replacement value of the item which is detailed on our advice notes.
Yes, if you have your own transport company or a preferred supplier, you are welcome to use them. We do ask that customers ensure that all vehicles/couriers arrive with adequate space and equipment (ties, blankets etc) and that the goods you are hiring are fully insured whilst in transit.
Yes, we offer a delivery and collection service, using our own experienced team and our own vehicles. This service is at an additional cost to the hire and depends on where the goods are going to and our availability. Please ask your sales person for a quote.
You can pay by debit or credit card (there is no charge for this), by cash, cheque or bank transfer. If you are required to pay before the hire of goods, funds will need to have cleared our account before we will release them.
