Please contact us as quickly as possible with details of any accidents or breakages when they happen. Once the item has been returned to us, we will assess the damage and contact you regarding the cost. You will be charged for the repair of the item and for any depreciation in value if necessary. If the item cannot be repaired, you will be charged for its replacement. We ask that you keep hold of and return all the parts/pieces from the item as this can improve our ability to repair the piece and therefore reduce the costs incurred.